We are very pleased to announce that we now have available hygienist appointments so you are very welcome to call and book if you are due an appointment or concerned about the health of your gums. You are also welcome to email, if easier on [email protected]
We would like to assure you that if you have any outstanding treatment with your dentist or are due a routine appointment soon, your dentist, hygienist or another member of staff will be in contact in due course. They are currently working tirelessly to get through the backlog and we are gradually starting to increase to also seeing patients who wish to have routine examinations as individual dentist capacity allows.
We worked very hard to put in place all that was required before reopening to ensure that we are able to continue to provide you with the best level of care which you have come to expect and which you deserve. Dentistry will not be quite the same for quite some time however and we would like to explain the many changes that have needed to be implemented in the practice and the differences you will notice when you next come to see us.
In line with new guidelines, for treatment outstanding since lockdown began and indeed for all routine treatment, we will need to do a remote assessment. In most cases this will be over the phone. A remote assessment appointment will be booked with your dentist; this will allow them to assess the urgency of your condition and offer you the correct category and duration appointment. This is important as, although we are open again, we are quite limited in the number of appointments we can offer in order to allow ongoing compliance with social distancing requirements. We would like to reassure you that in time, as the national Covid alert level decreases, we expect our capacity to see patients will increase. We understand that until then it is frustrating for you as it is for us and appreciate your forbearance and understanding.
Before your appointment:
We want to ensure that your appointment is as efficient as possible and in particular we want to understand your particular requirements.
We will contact you to ask if you or any of your family have the symptoms of COVID, whether you are a NHS identified vulnerable or shielded person (or if you are a parent or carer of such a person) and also check that we have your up to date medical history; this will help us to confirm that you have been offered the right category of appointment.
On the day of your appointment:
Before you leave home please remember for your safety it is important for you to attend on your own unless you are with a child or vulnerable person who needs support. Please could you have some light refreshment, brush your teeth and visit the toilet as these facilities will be restricted.
In line with the expectation for all to wear masks in shops, we kindly request that you arrive at the practice wearing a mask and continue to do so until you are in your dentist or hygienist’s surgery. Please see more on face masks below.
We ask that you try to bring minimal personal items with you and a large plastic bag so that your personal items for example coat and mobile phone, can be stored safely during your appointment.
When you arrive at the practice, although the doors will be locked, we will be expecting you so either knock or telephone our reception and we will come to collect you.
For your absolute safety, once you are in the practice, we will ask you again if you or your family have any further symptoms of COVID-19. We may need to reschedule your appointment for the safety of our team if you do but we will give you a new appointment when your ‘self-isolation’ has ended. We will also ask if you are a parent or carer if you have any symptoms and we hope that you will find it reassuring to know that we perform daily ‘risk assessments’ on each member of our team ensuring that anyone who shows any signs or symptoms remains at home for the required period.
Once in the practice we will invite you to sanitise your hands. You will be signposted at this stage to read ‘consent for treatment’ information that your clinician will check through in surgery. As we escort you through to the surgery, we will ensure that social distancing is maintained at all times for the safety of everyone.
You will notice immediately that there will be very few people in the practice and that every member of our team is wearing different types of Personal Protective Equipment for the different roles that they have, however we are the same team underneath it all.
We will ask you to place your belongings in your plastic bag for ease and we will proceed with your treatment. It will reassure you to know that in between patients’ appointments we complete a thorough decontamination, infection control and sterilisation process. We ensure that we use the latest ‘evidenced based’ approach and will be happy to discuss this with you.
When you see your dentist or hygienist for your appointment, they will go through your medical history and carry out an ‘on the day’ risk assessment and consent process. Whilst it will seem like there are many questions, we are obliged to do this for your safety and for the purpose of recording that all due processes have been followed. Whilst usually, you would be asked to sign NHS forms and consent for treatment, during these times, in order to take all possible measure to reduce risk of transmission, we need to do this verbally, hence the questions.
When your treatment is completed you will be able to complete contactless payment and use a hand sanitiser before safely leaving the building. If you require further appointments, this may be possible to book if reception has availability but if not, one of our team will contact you to arrange this and answer any questions that you may have about your appointment.
We know that you have a choice when it comes to choosing your dental practice and we at Bloxham Dental Practice, Bloxham [email protected] Banbury and Banbury Orthodontics would like to say thank you for continuing to chose us, it is our absolute pleasure to be able to welcome you back into our practices.
In line with government guidance for compulsory wearing of masks in Doctors surgeries for the last few weeks and in shops from 24th July we request that you attend the surgery wearing a mask. You will only be admitted without one if you fall into the legitimate exemption category. Doing so whilst in communal areas and until seated in your dentist or hygienist’s surgery, we believe is a sensible approach. This is more about protecting others than oneself but as we have a number of vulnerable patients who attend, it is important that we should take extra care. There will be the option to purchase a mask for a nominal charge if you arrive without one.
You do not need to wear a face covering if you have a legitimate reason not to. This includes:
- young children under the age of 11
- not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
- if putting on, wearing or removing a face covering will cause you severe distress
- if you are travelling with or providing assistance to someone who relies on lip reading to communicate
- to avoid harm or injury, or the risk of harm or injury, to yourself or others
- to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
- to eat or drink, but only if you need to
- to take medication
- if a police officer or other official requests you remove your face covering
Due to inflated personal protective equipment costs we are currently needing to implement a Covid PPE supplemental charge for private treatments. We have been able to keep this cost to only £10 which in these times, is as low reasonably practicable.