When we recommenced seeing patients after the first national lockdown in June, we were well placed to offer you appointments in a very safe manner, as a very high level of infection control is and has always been part of the very nature of what we do. Additionally, we embraced all new measures advised, invested in PPE and equipment to increase this even further and resultingly have been able to continue seeing and treating you in the safest of environments, as you deserve.
We would just like to reassure you that although infection rates are increasing, all of the above and the commitment of our excellent team of nurses, receptionists, dentists, hygienists, orthodontists and therapists mean we can continue to see you for both emergency and routine care. If you wish to speak with one of our clinicians prior to your appointment for further reassurance this can be arranged. As we are anticipating that the phone lines will be very busy over the coming few days, please could you email the practice unless your appointment is within the next 48 hours.
We look forward to welcoming you at the practice over the coming weeks and will communicate further information if there are any changes.
While we are seeing more patients for face to face appointments, remote consultations are still appropriate and being offered as required. In most cases this will be over the phone. A remote assessment appointment will allow your dentist to assess the urgency of your condition and offer you the correct category and duration appointment. This is important as, although we are fully open, we do need to prioritise appointments by urgency in line with our capacity to ensure that we can comply at all times with social distancing and safety guidelines. We understand that it is frustrating for you as it is for us and appreciate your forbearance and understanding.
Before your appointment:
We want to ensure that your appointment is as efficient as possible and in particular we want to understand your particular requirements. We would like to remind you that completing the online portal for covid screening is extremely valuable in ensuring only patients that are able to attend the practice are doing so.
Our receptionists are wearing PPE at the desk and there is a designated line to stand behind when checking in or booking your next appointment. We are also providing hand sanitiser for use as you walk into the practice. Although we know it can be difficult, please attend alone if an adult, or with 1 parent/responsible adult if a child.
On the day of your appointment:
Before you leave home please remember for your safety it is important for you to attend on your own unless you are with a child or vulnerable person who needs support. Please ensure you attend the appointment only a few minutes ahead of the scheduled time, wearing a mask, with limited bags or additional clothing. Additionally, Some of our patients have found the online check in very useful. Please could you have some light refreshment, brush your teeth and visit the toilet as these facilities will be restricted.
In line with government guidance, we kindly request that you arrive at the practice wearing a mask and continue to do so until you are in your dentist or hygienist’s surgery. Please see more on face masks below.
For your absolute safety, once you are in the practice, we will ask you again if you or your family have any further symptoms of COVID-19. We may need to reschedule your appointment for the safety of our team if you do but we will give you a new appointment when your ‘self-isolation’ has ended. We will also ask if you are a parent or carer if you have any symptoms and we hope that you will find it reassuring to know that we perform daily ‘risk assessments’ on each member of our team ensuring that anyone who shows any signs or symptoms remains at home for the required period.
Once in the practice we will invite you to sanitise your hands. You will be signposted at this stage to read ‘consent for treatment’ information that your clinician will check through in surgery.
Please ensure you adhere to social distancing measures at all times for the safety of everyone. Our receptionists are wearing PPE at the desk and there is a designated line to stand behind when checking in or booking your next appointment.
When you see your dentist or hygienist for your appointment, they will go through your medical history and carry out an ‘on the day’ risk assessment and consent process. Whilst it will seem like there are many questions, we are obliged to do this for your safety and for the purpose of recording that all due processes have been followed. Whilst usually, you would be asked to sign NHS forms and consent for treatment, during these times, in order to take all possible measure to reduce risk of transmission, we need to do this verbally, hence the questions.
When your treatment is completed you will be able to complete contactless payment and use a hand sanitiser before safely leaving the building. If you require further appointments, this may be possible to book if reception has availability but if not, one of our team will contact you to arrange this and answer any questions that you may have about your appointment.
We know that you have a choice when it comes to choosing your dental practice and we at Bloxham Dental Practice, Bloxham [email protected] Banbury and Banbury Orthodontics would like to say thank you for continuing to chose us, it is our absolute pleasure to be able to welcome you back into our practices.
In line with government guidance for compulsory wearing of masks in Doctors surgeries for the last few weeks and in shops from 24th July we request that you attend the surgery wearing a mask. You will only be admitted without one if you fall into the legitimate exemption category. Doing so whilst in communal areas and until seated in your dentist or hygienist’s surgery, we believe is a sensible approach. This is more about protecting others than oneself but as we have a number of vulnerable patients who attend, it is important that we should take extra care. There will be the option to purchase a mask for a nominal charge if you arrive without one.
You do not need to wear a face covering if you have a legitimate reason not to. This includes:
- young children under the age of 11
- not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
- if putting on, wearing or removing a face covering will cause you severe distress
- if you are travelling with or providing assistance to someone who relies on lip reading to communicate
- to avoid harm or injury, or the risk of harm or injury, to yourself or others
- to avoid injury, or to escape a risk of harm, and you do not have a face covering with you
- to eat or drink, but only if you need to
- to take medication
- if a police officer or other official requests you remove your face covering