We are very pleased to announce that we now have available hygienist appointments so you are very welcome to call and book if you are due an appointment or concerned about the health of your gums. You are also welcome to email, if easier on [email protected]
We would like to assure you that if you have any outstanding treatment or are due a routine appointment soon, your dentist, hygienist or another member of staff will be in contact in due course. They are currently working tirelessly to get through the backlog.
We worked very hard to put in place all that was required before reopening to ensure that we are able to continue to provide you with the best level of care which you have come to expect and which you deserve. Dentistry will not be quite the same for quite some time however and we would like to explain the many changes that have needed to be implemented in the practice and the differences you will notice when you next come to see us.
In line with new guidelines, for treatment outstanding since lockdown began and indeed for all routine treatment, we will need to do a remote assessment. In most cases this will be over the phone. A remote assessment appointment will be booked with your dentist; this will allow them to assess the urgency of your condition and offer you the correct category and duration appointment. This is important as, although we are open again, we are quite limited in the number of appointments we can offer and have been advised in the early days to avoid where possible procedures that require using fast handpieces or Ultra sonic scalers used for cleaning your teeth. These are known as Aerosol generating procedures (AGPs). Whilst hygiene appointments can be done using specially designed hand instruments and some fillings and other treatments can be done without a handpiece, a great many fillings and dental treatments such as crowns do require an AGP. We would like to reassure you that in time, all treatments that you require will be possible but during this phase of Covid 19 transmission we need to minimise this. We understand that this will be frustrating for you as it is for us and appreciate your forbearance and understanding.
Before your appointment:
We want to ensure that your appointment is as efficient as possible and in particular we want to understand your particular requirements.
We will contact you to ask if you or any of your family have the symptoms of COVID, whether you are a NHS identified vulnerable or shielded person (or if you are a parent or carer of such a person) and also check that we have your up to date medical history; this will help us to confirm that you have been offered the right category of appointment.
On the day of your appointment:
Before you leave home please remember for your safety it is important for you to attend on your own unless you are with a child or vulnerable person who needs support. Please could you have some light refreshment, brush your teeth and visit the toilet as these facilities will be restricted.
We ask that you try to bring minimal personal items with you and a large plastic bag so that your personal items for example coat and mobile phone, can be stored safely during your appointment.
When you arrive at the practice, although the doors will be locked, we will be expecting you so either knock or telephone our reception and we will come to collect you.
For your absolute safety, once you are in the practice, we will ask you again if you or your family have any further symptoms of COVID-19. We may need to reschedule your appointment for the safety of our team if you do but we will give you a new appointment when your ‘self-isolation’ has ended. We will also ask if you are a parent or carer if you have any symptoms and we hope that you will find it reassuring to know that we perform daily ‘risk assessments’ on each member of our team ensuring that anyone who shows any signs or symptoms remains at home for the required period.
Once in the practice we will invite you to sanitise your hands. You will be signposted at this stage to read ‘consent for treatment’ information that your clinician will check through in surgery. As we escort you through to the surgery, we will ensure that social distancing is maintained at all times for the safety of everyone.
You will notice immediately that there will be very few people in the practice and that every member of our team is wearing different types of Personal Protective Equipment for the different roles that they have, however we are the same team underneath it all.
We will ask you to place your belongings in your plastic bag for ease and we will proceed with your treatment. It will reassure you to know that in between patients’ appointments we complete a thorough decontamination, infection control and sterilisation process. We ensure that we use the latest ‘evidenced based’ approach and will be happy to discuss this with you.
When you see your dentist or hygienist for your appointment, they will go through your medical history and carry out an ‘on the day’ risk assessment and consent process. Whilst it will seem like there are many questions, we are obliged to do this for your safety and for the purpose of recording that all due processes have been followed. Whilst usually, you would be asked to sign NHS forms and consent for treatment, during these times, in order to take all possible measure to reduce risk of transmission, we need to do this verbally, hence the questions.
When your treatment is completed you will be able to complete contactless payment and use a hand sanitiser before safely leaving the building. If you require further appointments, this may be possible to book if reception has availability but if not, one of our team will contact you to arrange this and answer any questions that you may have about your appointment.
We know that you have a choice when it comes to choosing your dental practice and we at Bloxham Dental Practice, Bloxham [email protected] Banbury and Banbury Orthodontics would like to say thank you for continuing to chose us, it is our absolute pleasure to be able to welcome you back into our practices.